5 Points Clean & Safe Event FAQ

July 21, 2020 12:00 pm

As we begin to book new events, we are committed to providing a clean and safe environment for everyone to enjoy the show. Below outlines a list of what you can expect at our events. We know it seems like a lot, but at the end of the day, we trust that you will see that our “intent is for your delight” and safety. 

  • AT CHECK-IN
    • MAPLE AVE EVENT
      • Check-In at the top of Maple Ave. toward the corner of Jefferson and Maple.
    • BIKE IN EVENTS @ Wasena Park
      • Check in near Shelter/Playground by the pedestrian bridge towards Black Dog Salvage
    • Guests will be pre-screened with a thermal thermometer.
    • If you have been sick, had a fever within the last 48hrs, or been around someone who has been sick, please sit this one out and join us for the next show to ensure you have recovered properly.
    • Guests are encouraged, but not required, to register for Contact Tracing upon entry. 
    • We reserve the right to refuse entry.
    • Once you have been pre-screened, the Box Office will check your tickets.
    • We encourage guests in a Pod/Group to arrive at the same time. “Pod/Ticket” holders can leave a name at Will Call for those arriving separately. 
    • Please be sure to practice safe distancing while waiting in line and please allow for some degree of flexibility as we work to ensure a smooth process for everyone.
  • ONCE INSIDE
    • All guests will receive a stamp and wristband verifying they have been through pre-screening and the box office.
    • No Re-Entry
    • MASKS
      • ALL guests are required to have a mask prior to entry. One can be purchased at the gate if needed. 
      • When inside your designated pod, guests are not required to wear their masks.
      • Guests are required to wear masks whenever they leave their designated pod, including to use the bathroom, order beverages, or food, or designated smoking areas.
      • Masks covering the nose and mouth are required.
    • All guests are asked to practice safe distancing and be respectful of each other’s space.
    • Hand Sanitizer will be available at multiple locations throughout the venue for your use.
    • Please wash your hands frequently and for 20 seconds at a time.
    • Please maintain a distance of 6 feet between yourself and other groups.
    • Guests who cannot abide by the rules will be asked to leave with no refund.
    • All staff and volunteers will be required to wear personal protective gear including masks, gloves, and be pre-screened prior to the event.
  • I am confused about the Pods. What am I buying? All Pods are designated/marked spaces for you to enjoy the show in a socially distanced manner. Pods vary in size and capacity, depending on the event. VIP Pods include a bistro table and are positioned closest to the stage. GA Pods are filled first come first served. Guests can bring 1 small chair for their pod. Pod and Section capacities will be monitored and enforced during the events. 5PTS Ambassadors will be on hand to assist guests in finding a dedicated space, if needed.
    • PodCapacity varies accordingly:
      • 5PTS MAPLE AVE EVENTS
        • 6×6 (2 max);
        • 10×10 (4 max)
      • 5PTS BIKE IN EVENTS
        • 10×10 (1 w. bikes)
        • 15×15 (2 max) w. bikes
        • 20×20 (4 max) w. bikes
    • NOTES- Pod capacities will be enforced as needed. We encourage everyone to be mindful of each other at all times and if there is something that can be done to better ensure your safety, let us know and we will do all we can to help.
  • What are the Capacities for your events?
    • 5PTS MAPLE AVE 
      • 200 Max capacity
    • 5PTS BIKE IN EVENTS- @Wasena Park
      • 1 acre/open field
      • 250 Max capacity 
  • What’s a 5PTS Ambassador? Can I be one? Our 5PTS Ambassadors are volunteers who help us create a safe and amazing time for everyone. They can help with directions, masks, seating, merchandise and more. If you would like to be part of our volunteer crew, send an email to info@5pointsmusic.com
  • Where do I park? View the event maps for specific parking details. Parking is available at various locations for both events. 
    • 5PTS BIKE IN EVENTS- 
  • Tickets:
    Can be purchased on-line or by calling the Box Office: 540-795-5618
    • A limited number of tickets may be available day of show at the 5 Points Music Box Office.
  • What can I bring with me?
    • Each guests may bring 1 small chair, if desired.
    • All bags are subject to search.
    • Small bags are allowed; no backpacks or oversized bags. 
  • UPON ARRIVAL AT THE OUTDOOR SITE
    Social distancing will be in effect in the line-
     Please be patient as we get everyone in in a timely manner- Please check your tickets for Door Times-
  • Hand sanitizer stations Where will they be located- several areas/at check in– Hand sanitizer
  • Can I smoke in my pod? There is no smoking in pods. A designated smoking section near the courtyard and other clearly marked areas will be available.
  • Bathrooms  There will be portable toilets with hand sanitizer as well as hand washing stations with soap, water, and towels. Tidy Services will be providing support for our events and doing their best to keep them clean. Please wear your mask and wash you hands thoroughly after using the bathrooms. 
  • Animals Dogs/animals are not allowed at our events. Service animals must be pre-approved by the Box Office. 
  • Accommodations and Special Needs If you or a guest has special needs that we can help with, please let us know and we will do our best. Our events are handicap accessible and provide for a variety of accessibility support services when we are able. Please contact the Box Office in advance at info@5pointsmusic.com or call 540-795-5618.
  • Will there be security check points? Yes! When you arrive, security will check every person for prohibited items, including but not limited to:
    • Outside food or alcohol
    • Contraband and/or paraphernalia
    • Weapons including guns, knives, blunt objects, or anything that might be used as a weapon
    • Drugs or paraphernalia  
    • Umbrellas, tents, or other large items that may block the view of the stage for other guests
    • No flash photography, video, or audio recording equipment unless pre-authorized by production manager
  • Food and Beverage-  Each event will feature beer and wine, along with a food truck option. View event descriptions or follow us on FB to get the latest updates.